Terms and Conditions

By accessing the site, creating an account or buying tickets on Ersatix, you confirm that you have read, understood and agreed to these terms and conditions, together with the Privacy Policy and the Refund Policy. If you do not agree, please do not use Ersatix.

You confirm that you are legally capable of entering into transactions. Minors use the service with the consent of a parent or guardian.

Ersatix is operated by PT. SAMBILAN GROUP INVESTAMA, a limited liability company established under the laws of the Republic of Indonesia. In this document, "Ersatix", "we" and "the company" mean that company.

Address: Bengkong Indah 3 No. 8, Kel. Bengkong Indah, Kec. Bengkong, Kota Batam, Kepulauan Riau 29458.

Email: [email protected]. Phone and WhatsApp: +62 851-6161-5210.

Customer service hours: Senin sampai Minggu, 00.00 sampai 23.59 WIB.

Website: ersatix.com. All contact channels are on the Contact page (ersatix.com/contact).

Ersatix is an online event ticketing platform. Ersatix sells tickets on behalf of and in cooperation with event organizers, issues QR e-tickets, and provides a ticket validation system at the event gate.

Events served include concerts and music festivals, fun runs and sports tournaments, stand-up comedy and theater, seminars and workshops, community gatherings, and attraction and tourism tickets in Indonesia.

Ersatix is not the event organizer. The program, performers, schedule, location, facilities and entry rules are set by the organizer and shown on each event page. Ersatix does not offer ticket resale between buyers.

You can buy with an account (signing in with an email verification code or a Google account) or as a guest. Enter your name, email address and mobile number correctly, because e-tickets and important information are sent to that email. You are responsible for keeping your account and email secure.

You may not use the service for fraud, money laundering or transactions with payment instruments that are not yours; use bots, scripts or other automated means to buy tickets or get around the queue; buy tickets for resale (scalping); send spam; or disrupt, hack or copy the Ersatix system.

Violations may result in orders and tickets being cancelled, accounts being blocked, and a report to the authorities.

All prices are in Indonesian Rupiah (IDR). Ticket prices are set by the organizer. The ticket price, local entertainment tax (PBJT) where applicable, the Ersatix service fee, any payment fee for the chosen method and any promo code discount are shown separately on the payment page before you pay. The total shown there is the amount you pay.

Payments are processed through iPaymu, a payment provider licensed by Bank Indonesia, with a choice of QRIS, bank virtual accounts (BCA, BRI, BNI, Mandiri, BSI, Permata and other banks), e-wallets (ShopeePay, DANA), retail stores (Indomaret, Alfamart) and paylater (Akulaku). The methods available for each order are shown on the payment page; events with an online queue accept QRIS only. Where available, you can also pay by bank transfer to the official company account. Ersatix never asks for payment to a personal account.

When you continue to payment, the tickets are held for you for the time shown. If payment is not completed within that time, the order expires and the tickets are released.

A payment is valid and the order is marked paid once it is confirmed by the payment provider or, for bank transfers, once verified by the Ersatix team. For bank transfers, the amount transferred must exactly match the amount shown, including the unique code.

Organizers may limit the number of tickets per order and per buyer.

All buyer payments for tickets sold on Ersatix are received by PT. SAMBILAN GROUP INVESTAMA, the operator of Ersatix, through iPaymu or the official company bank account. Payments do not go directly to the organizer's account.

From each paid order, the ticket price (after any promo code discount given by the organizer) and the PBJT belong to the organizer, while the service fee is Ersatix's revenue. The organizer pays the PBJT to the local government.

The organizer's share is recorded as a balance per event. Money from each sale can be paid out from the day after the payment is received (D+1).

The organizer may request a payout at any time through the Ersatix organizer portal, up to the available balance. 10% of the payable amount is held as a reserve for buyer refunds until the event ends.

The Ersatix finance team checks each request and transfers the money to the organizer's verified bank account in its own name within 1 × 24 hours on working days after the request. The organizer receives a notification and the transfer receipt.

The remaining balance, including the reserve, is calculated 3 days after the event ends and transferred to the organizer after review by the finance team.

Refunds to buyers are taken from the organizer's balance that has not yet been paid out. If the balance is not enough because money was already paid out, the organizer must return the shortfall to Ersatix within 3 calendar days of being asked. A buyer's right to a refund does not depend on whether the money has already been paid out to the organizer.

If an event is cancelled, money not yet paid out is not passed to the organizer and is used to refund buyers.

For tickets sold directly by the organizer on site or at an outlet (counter sales), payment is received directly by the organizer, and the Ersatix service fee on those sales is deducted from its payouts.

The payout account must be in the organizer's name. A change of account is verified again and takes effect after 24 hours.

Ersatix does not send physical tickets. QR e-tickets are issued as soon as the order is paid and can be viewed on the order page and in My Tickets. A copy of the e-ticket is sent to your email, usually within minutes and at the latest 2 hours after the order is paid.

For bank transfers (where available), the order is paid once the Ersatix team has matched the incoming funds. Verification time may be affected by bank operating hours, interbank transfers and public holidays.

If a payment succeeds but the tickets cannot be issued, for example because the payment arrived after the time limit and the tickets were sold out, the money is refunded in full under the Refund Policy.

If you have not received your e-ticket, check your spam folder, open Check Order, or contact customer service.

Each e-ticket QR is valid for one person and one entry. Do not share or post your QR. The first recorded scan is treated as the rightful ticket holder.

Tickets may not be resold. Tickets obtained fraudulently may be cancelled without a refund.

Follow the organizer's and venue's rules, including age limits and showing an ID card where the event page requires it. Gate staff may refuse a QR that is invalid, already used, or not for that event.

For high-demand events, buyers join an online queue. Buyers already waiting before sales open are placed in random order, while those who arrive later follow their arrival time. One verified identity gets one queue number.

A queue number does not guarantee ticket availability. Misusing the queue may get an account blocked.

If an event is cancelled, all buyers receive a full refund. If an event is rescheduled, tickets remain valid for the new date and you may request a full refund until the announced deadline.

Outside those two cases, cancellation by the buyer follows the policy shown on each event page. Unless the event page says otherwise, paid tickets cannot be cancelled.

Conditions, how to apply, processing time and refund methods are set out in full in the Refund Policy (ersatix.com/refund-policy), which forms part of these terms and conditions.

Refunds are paid by Ersatix under the Refund Policy, including when the event's sales money has already been paid out to the organizer.

The name, logo, design, software and text of the Ersatix site belong to the company and are protected by law. Event posters, photos and descriptions belong to their respective organizers. None of them may be copied, modified or used commercially without written permission from the owner.

Ersatix is responsible for the sales process, receiving payments, issuing e-tickets and paying out funds to organizers. Running the event, including changes of performers, event quality, security and incidents at the venue, is the organizer's responsibility.

Ersatix is not liable for losses caused by user negligence (for example sharing a QR or entering a wrong email) or by disruptions at third parties such as banks, payment providers, email providers and internet networks. In such cases Ersatix still helps resolve the matter within its authority.

Ersatix is released from obligations it cannot fulfil because of force majeure, including natural disasters, fire, epidemics, riots, war, government policy, and widespread power or network outages.

To the extent permitted by law, Ersatix's liability to a buyer for one order is limited to the amount paid for that order. This does not reduce consumer rights under the applicable laws and regulations.

Ersatix may update these terms and conditions. The latest version, with its effective date, is always available on this page, and important changes are announced on the site or by email. An order is subject to the terms in force when it was placed.

Send complaints to [email protected] or another channel on the Contact page (ersatix.com/contact), including your order code. We respond within 1 × 24 hours on business days and aim to resolve the matter within 14 business days.

Disputes are first settled by mutual discussion within 30 calendar days of receiving the complaint. If no agreement is reached, the dispute is settled through a consumer dispute settlement body or the district court where the company is domiciled, in accordance with the applicable laws and regulations.

These terms and conditions are governed by the laws of the Republic of Indonesia. If the Indonesian version and a translation are interpreted differently, the Indonesian version prevails.