Privacy Policy

Ersatix is an event ticketing and gate validation platform operated by PT. SAMBILAN GROUP INVESTAMA. Ersatix sells tickets on behalf of event organizers. For questions about personal data, contact [email protected].

Buyers: the name, email address and mobile number you enter when buying; your order and ticket history; verification codes sent to your email.

If you sign in with Google: your name, email address and Google account ID. We never receive your Google password.

Event organizers: organization name, contact details and bank account details for payouts. Gate officers: name, email and ticket scan records.

Technical data: IP address, device/browser type and activity logs for security, fraud prevention and service improvement.

Payments are processed by payment providers. We do not store your card number or PIN.

To process orders, issue e-tickets and validate tickets at the event gate.

To send transactional emails: sign-in codes, e-tickets, order status, refunds, event reminders, and notices of cancellation or rescheduling.

To prevent fraud and scalping (for example, ticket limits per buyer and a fair queue).

For customer service, payouts to organizers, and legal obligations such as transaction records and local entertainment tax (PBJT).

We do not sell your personal data and do not use it for third-party advertising.

The organizer of the event you bought tickets for: your name and contact details as an attendee of that event, for running the event.

Service providers that help us: payment providers and banks, email delivery services, and server and network providers. They only process data on our instructions.

Authorities or government agencies, when required by law.

Email addresses and mobile numbers are stored encrypted. All connections use HTTPS. Staff access is limited by role and every admin action is logged. Database backups are encrypted.

Account data is kept while your account is active. Transaction records are kept for as long as regulations require (including tax rules), then deleted or anonymized.

You have the right to access and correct your data, delete your account from the Account menu, withdraw consent, and object to processing. Send requests to [email protected]; we respond within 3 × 24 business hours.

We use cookies needed for the site to work: sign-in session, form security, and your theme and language choice. We do not use advertising cookies.

This policy may be updated. The latest version, with its effective date, is always available on this page.