Frequently asked questions

Ersatix is an event ticketing platform serving organizers across Indonesia. Tickets are sold officially in partnership with organizers, and at the venue staff validate e-tickets by scanning the QR code.

Yes. Ersatix is operated by PT. SAMBILAN GROUP INVESTAMA, a limited liability company in Indonesia. Tickets are sold under official partnerships with event organizers, and payments are only accepted through bank accounts in the company's name and licensed payment providers. Ersatix never asks you to pay into a personal account.

Open the event page, choose a category and number of tickets, press "Continue to payment", choose a payment method and pay. You can sign in with an email code or Google, or buy as a guest without an account.

Payments are processed by iPaymu, a payment provider licensed by Bank Indonesia. You can choose QRIS, bank virtual accounts (BCA, BRI, BNI, Mandiri, BSI, Permata and other banks), e-wallets (ShopeePay, DANA), retail stores (Indomaret, Alfamart) and paylater (Akulaku). The methods available for your order are shown on the payment page. Events with an online queue accept QRIS only.

Your e-ticket is issued as soon as the payment provider confirms your payment, usually within seconds. You can find your e-ticket on the order page and under My Tickets, and it is also sent to your email.

Yes. Your tickets are held until the payment deadline. If the payment arrives after the deadline and the tickets have sold out, you will receive a full refund.

The ticket price, tax (where applicable), service fee and payment fee (if the chosen method has one) are shown separately before you pay.

For high-demand events, the queue page opens shortly before sales start. When sales open, the order of everyone already in the queue is randomised and buyers are called in stages. Buyers who join after sales open are placed next in order of arrival.

Every buyer gets a full refund. For cancellations by the buyer, the refund policy on each event page applies.

It depends on each event's policy, shown on the event page and your order page: non-refundable, refundable until 7 days before the event, or refundable until 1 day before the event. If the event is rescheduled, you may request a full refund until the announced deadline.

Open your order page, press Request a refund, enter the verification code sent to the email used for the purchase, then write your reason. Guest buyers open the order page through Check Order. The full terms are on the Refund Policy page (ersatix.com/refund-policy).

Requests are reviewed within 3 business days. Once approved, the money is sent within 14 business days to a bank account in the buyer's name, with no administration fee deducted.

Ersatix only collects your name, email and phone number to process orders and send e-tickets. Emails and phone numbers are stored encrypted, every connection uses HTTPS, and Ersatix does not store card numbers or PINs. Your data is not sold or used for third-party advertising. Read more on the Privacy Policy page (ersatix.com/privacy).

Open Check Order, enter your email and order code, then enter the verification code sent to your email.

Ersatix charges organizers nothing. Our revenue comes from the service fee paid by buyers. Organizers get a real-time sales dashboard, attendee list, PBJT reports, a ticket scanning app that works without an internet connection, and payouts to their bank account. To register as an organizer, contact the Ersatix team on WhatsApp +62 851-6161-5210.

Email us at [email protected]. Our phone, WhatsApp, address and service hours are on the Contact page (ersatix.com/contact). We respond to every complaint within 24 hours on business days.